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Delivery
Find essential information about order processing, delivery times, shipping costs, tracking and what to do if something does not go as expected.
Order processing
Orders are prepared for dispatch after payment has been confirmed.
Delivery time
Estimated transit time depends on your destination and selected delivery method.
Delivery cost
The exact shipping price is calculated and shown during checkout.
Order tracking
Tracking information is provided after dispatch where available.
Estimated delivery times
Delivery estimates apply from the moment your order has been dispatched.
| Destination | Estimated delivery time | Available methods |
|---|---|---|
| Lithuania | [X–X business days] | Courier / parcel locker |
| Latvia | [X–X business days] | Courier / parcel locker |
| Estonia | [X–X business days] | Courier / parcel locker |
| Germany | [X–X business days] | Courier |
| Other EU countries | [X–X business days] | Depends on destination |
How delivery works
Order confirmed
Payment is confirmed and your order enters processing.
Order prepared
Products are picked, checked and packed.
Dispatched
Your parcel is handed over to the carrier.
Delivered
The carrier delivers your parcel to the selected destination.
[INSERT PROCESSING TIME]
Track your order
Once your order has been dispatched, tracking information will be provided where available.
Delivery problems
My order is delayedCheck the tracking information first. If the estimated delivery period has passed significantly, contact us and include your order number.
I entered the wrong delivery addressContact us as soon as possible. Address changes may only be possible before the parcel has been dispatched.
My parcel arrived damagedTake photos of the outer packaging and damaged products, then contact us with your order number and a short description of the issue.
My parcel was returned or not collectedIf your parcel is returned to us, contact us before placing a replacement order. Additional delivery costs may apply if it needs to be sent again.
Frequently asked questions
When will my order be dispatched?Orders are dispatched after payment confirmation and order processing.
Where can I find my tracking number?Tracking information is provided after dispatch where tracking is available.
Why has my tracking not updated?Carrier systems may take some time to register or scan a newly dispatched parcel.
How is the delivery cost calculated?Delivery charges depend on the destination, delivery method and parcel details. The final cost is displayed during checkout before payment.
Need help with your delivery?
If your question concerns an existing order, include your order number so we can assist you more quickly.